| Job details |
| Position objective | Operations head position responsible for multiple projects delivery (or a single big project), program management and customer satisfaction in the assigned functional/ technology area |
| Job Description | Responsibilities of a project manager - Accountable for schedule, budget, and quality of all program elements.
- Leads high-level sessions for program plan and schedule development.
- Reviews/approves project plans for conformance to program strategy and program plan and schedule.
- Acts as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates with the team.
- Escalates decisions to executive sponsors as necessary.
- Risk Assessment and tracking
- Budget administration and procurement
- Risk assessment
- Work products tracking and review
- Technical support liaison
- Methodology and process support
- Issues management
- Client Communications
- Status reporting management
The responsibilities involve setting and reviewing objectives, coordinating activities across projects/releases, and overseeing the integration and reuse of interim work products and results. This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities we described (e.g., allocating resources, ensuring adherence to schedule, budget, etc.). Recruitment, appraisal and development of people.
Proactively involved in organization building. Barriers to entry, such as, technical committee review exist at this level.
Applies and adheres to company policies and procedures. |
| Job complexity | Works on significant or unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. |
| Role Scope |
| Accountability & Supervision | Typically manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, staffing, and allocated budget. Reports to Associate Program Director or a Program Director. |
| Operational Impact | Responsible for results of the sections or departments, including costs, methods, staffing and allocated budget. Operational decision-making and responsible for implementation. |
| People Management | Supervises 2 -3 Managers. Responsible for performance management, coaching, mentoring, disciplinary actions, motivating and developing the team. |
| Financial control | |
| Level of interaction | External | Level and Nature |
| Will be involved in user/ client de-brief sessions | Transactional - understanding, scoping requirements. Middle management to senior management |
| Internal | Level and Nature |
| Team members, Leads OR Project Manager | Operational - routine reporting of progress, guidance on
technical issues, escalations etc. |
| Competencies |
| Process knowledge | | Project Management |
| | Shown success in multiple large projects from a Management perspective. Help project managers in coordinating development efforts. |
| Managerial |
| Developing Team Members | Gives Specific positive or Mixed feedback for developmental process. Does long term coaching or training Arranges appropriate and helpful assignments, formal training, or other experiences for the purpose of fostering the other person's learning and development. |
| Change Leadership | Builds support and commitment. Communicates the message or vision for change to everyone affected and actively involves them in the change process. |
| Decision Making and Problem Solving | Recognizes connections or patterns not obvious to others. Considers the impact of decisions/actions on others. Makes decision from non conclusive type of information |
| Team Leadership | Communicates team objectives and accomplishments both inside and outside of the team. Works to resolve obstacles outside of the team's direct influence. |
| Planning and Organizing | Prepares and manages multiple resource plans which can affect the direction of the work unit. Analyzes circumstances and takes corrective action to meet deadlines and avoid resource constraints. Prepares to implement by ensuring that mandate is clear and manageable with present resources. Interact with customer and responsible for |
| Mandatory |
| Excellence | Accomplishes work assigned completely and timely. Provides high quality results (professionalism). Demonstrates proactive approach to business/technology needs. Constantly upgrades relevant professional knowledge/skills |
| Innovation | Gives new solutions for daily routines/problem solving. Proactive in initiating new creative ideas. Perceives change as opportunity and acts accordingly. Demonstrate flexibility, quickly adjust to changes |
| Partnership | Effectively communicates with partners/customers. Develops lasting relationships based on personal accountability. Operates with service orientation (reacts in "can do" attitude, customer focus, etc.). Attentive to customer's needs and suggests suitable solutions |
| Teamwork | Cooperates with colleagues to achieve set targets. Shares information and knowledge. Contributes to other team members goals. Creates good relationships, contributes to team spirit |
| Win Win Spirit | Maximizes mutual interests while dealing with others. Demonstrates positive attitude. Has a goal driven/result oriented approach. Willing to do the extra mile |
| Skills |
| Technical | Development - Experience in program managing large projects or multiple small projects.
- Thorough understanding of SDLC process
- Knowledge of multiple SDLC methodologies
- Understanding of Program Governance
- PMP certified
|
| Others |
| Immediate higher level | Program Director |
| Immediate lower level | Project Manager focused on project execution |
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